RETURNS 

If you are not satisfied with your purchase or need to return an item for any reason, you may return your items to us providing they are in their original, reusable condition with all original packaging within 30 days of receipt. Refunds will normally be processed within three to five working days after the goods are returned and received by ourselves, however this may take longer to appear on your account statement. We will email you to confirm a refund has been made.

Please note that we are authorised stockists for all our brands, meaning that all our products are 100% genuine and sourced directly from the brands themselves.

• The item(s) must be returned in their original condition with all original labels and tags attached - failure to do so will automatically make your refund or exchange invalid.
• Return postage cost and risk are of the responsibility of the buyer.
• For hygiene purposes, we are unable to return underwear or socks.

• Please be aware we do not refund original postage costs.

• You have 30 days to return your items from the date of delivery  

ADDITIONAL INFORMATION

Jeans Corner reserves the right to charge the full shipping fee to re-send any parcel that is returned to us by the couriers either because the items could not be signed for upon delivery or were not collected from the courier depot. We will contact the customer to inform them the parcel is with us and if we do not receive a response within 7 working days we will refund the item(s), excluding the shipping costs, and cancel the order. After that if a customer still wants the item(s) they will have to place a new order. 

If a customer enters the incorrect details, which in turn, means the parcel is sent to the wrong address, Jeans Corner will not be responsible and will pass over any attempts at retrieval to the customer. 

Claims for items lost in the post can only be started 15 days after the date of postage (Standard procedure).

If you receive an order that is incorrect it must be reported either by phone or e-mail within 7 working days and we will inform you of the next steps to be taken.

When returning items, we strongly recommend Royal Mail Recorded Delivery and would advise retaining proof of postage as we will not accept any responsibility for loss or damage to returned goods whilst in transit. 

 

RETURNS ADDRESS